Refund & Cancellation Policy
Last updated: July 11, 2026
This policy explains how billing, cancellations and refunds work across ORVEXA AI's monthly plans. It should be read alongside our Terms of Service.
1. One-time setup fee
Setup fees range from $499 to $1,500 depending on the scope of your build — covering agent training, chatbot setup, phone-number connection, calendar/workflow configuration and testing. Because this work begins as soon as you sign up, the setup fee is non-refundable once onboarding has started, except where required by law or where ORVEXA fails to deliver a working agent within a reasonable timeframe (see Section 4).
2. Monthly subscription billing
| Situation | What happens |
|---|---|
| Renewal | Your plan renews automatically each month on your billing date until cancelled. |
| Mid-cycle cancellation | Your agent stays active until the end of the current billing cycle; we don't pro-rate partial months. |
| Plan upgrade | Takes effect on your next billing date, or immediately if you request it — we'll confirm the price change first. |
| Plan downgrade | Takes effect at the start of your next billing cycle. |
| Failed payment | We'll attempt to notify you and retry billing before pausing the agent. |
3. Cancelling your plan
All plans are month-to-month with no long-term contract. To cancel, email aicallingajent@gmail.com or message us on WhatsApp at 0342 4603066 at least 3 business days before your next billing date. Your agent remains live through the end of the paid cycle, and you won't be billed again after that.
4. When a refund applies
Monthly subscription fees are generally non-refundable once a billing cycle has started, since agent minutes, monitoring and support are provided throughout the month. A refund or credit may be issued at our discretion if:
- We fail to deliver a working, tested agent within a reasonable time of your onboarding call, through fault of ORVEXA;
- A billing error charged you incorrectly (e.g. duplicate charge, wrong plan amount);
- The Service was unavailable for an extended period due to an outage on our end.
To request a refund, contact us within 14 days of the charge in question with your account details and the reason for the request. We'll review and respond within 5 business days.
5. What isn't covered
- Change of mind after onboarding has started.
- Dissatisfaction with call volume or lead quality, which depends on factors outside the agent itself (e.g. your ad spend, seasonality, pricing).
- Minutes or messages unused at the end of a billing cycle — these don't roll over and aren't refundable.
6. Contact
For billing questions, cancellations or refund requests, reach us at aicallingajent@gmail.com or 0342 4603066.